How We Train and Select Staff
Hiring good candidates for our Direct Support Professional position is key to our quest of providing legendary services. To make that happen, we have a thorough hiring and training process that includes interviews, a pre-hire site visit, background check, new employee orientation, and additional in-home training specific to the individuals at the home or program. We begin by searching for candidates that exhibit four essential traits: 1) Caring — Are they kind, compassionate, empathetic, understanding of others? 2) Capable — Are they willing, competent, interested, teachable? 3) Respectful — Are they considerate, polite, thoughtful, mindful of others? 4) Responsible — Do they understand what it means to be accountable, trustworthy?
We know that candidates that possess these traits are likely to be excellent caregivers and role models. We believe that our consumers deserve to have caregivers that have a passion for their job and are willing to provide diligent care that is mindful of their needs and sees them as a person. All new employees complete a week of comprehensive training. New Employee Orientation is taught by Training Coordinators from our Quality Enhancement Department. These instructors create an engaging and instructive atmosphere that prepares and energizes them for excellent service delivery. During the orientation week, employees learn about our company philosophy and the Values of EMPATHY, and then focus on other critical information such as consumer rights, appropriate behavior management techniques, and technical skills such as medication administration. We invite parents, guardians, and interested members of the community to participate and sit-in on our training classes.		Work at AIRES
In addition to the week of new employee orientation, each Direct Support Professional receives training specific to the consumers they will work with. Staff receive detailed information about the needs and desires of the consumer — this personal orientation is designed to help the staff provide the best service and support. But the training of staff doesn’t end there. Staff development is an on-going process at AIRES. Through our very own AIRES University, we provide additional training to enhance the capability of our managers and staff. Positive Behavioral Support, Leadership Development Series, and other management conferences are just some of the trainings facilitated by AIRES University.